Confidential support for staff in participating pilot practices
Employee Assistance Programme
Free, Confidential Support for DGPA Staff
Dorset General Practice Alliance provides all employees with access to a free and confidential Employee Assistance Programme (EAP) through Health Assured.
The service is available 24 hours a day, 365 days a year.
Support is available for both personal and work-related issues.
How to Access Support
Freephone Helpline:
0800 028 0199
(Freephone, 24 hours a day, 365 days a year. Calls go directly to Health Assured’s trained counsellors. ) A counsellor will listen, offer immediate support and, if needed, arrange further help such as counselling.
Website:
https://wisdom.healthassured.org/home
Wisdom App Code:
For the unique code, use the button below and ask the DGPA Wellbeing Assistant.
If you are looking for support for your PCN or practice team, please see the
What Support Is Available?
The EAP can help with:
Stress and anxiety
Low mood and emotional wellbeing
Bereavement and loss
Relationship and family concerns
Financial worries
Legal information and guidance
Workplace issues
Life and wellbeing coaching
Medical information and support
Support may be available by telephone, online or face-to-face where clinically appropriate.
Support for Your Family
The EAP is available to you and your immediate family members.
This includes:
Your spouse or partner
Children aged 16 to 24 who are in full-time education and living in the same household
How to use the Wisdom App
We’ve added short, bitesize videos to help you get the most out of the Wisdom app.
Each video shows a simple step, such as how to find support, track your wellbeing or use key features of the app.
These quick guides are here to make the app easier to use, so you can get support when you need it.
Is the Service Confidential?
Yes.
All calls and contacts with Health Assured are confidential.
Information is not routinely shared with DGPA.
Confidentiality would only be broken in exceptional circumstances where there is a serious risk of harm to you or someone else.
The Wisdom App
The Wisdom app provides access to a range of wellbeing resources, including:
Wellbeing trackers
Breathing exercises
Mini health checks
Four-week wellbeing plans
Self-help resources
Wellbeing guidance and videos
Support for Managers
Managers can also access specialist support through Health Assured, including:
Manager consultancy
Employee wellbeing support
Difficult conversations
Return-to-work guidance
Conflict resolution support
Employment law and HR guidance
Critical incident support
Need Support?
You do not need to wait until a problem becomes serious.
Whether you need practical advice, emotional support or simply someone to talk to, help is available.
Call: 0800 028 0199
Visit: https://wisdom.healthassured.org/home